Find below the official customer service details of Glovo (app). Besides their contact details, the page also gives a brief overview of the delivery company.
Head Office contacts
C / Pallars 85-91
Local 4, Ground Floor,
08018, Barcelona, Spain
Phone: +34 932 69 47 44
Support on web
Glovo is a fast-growing Spanish on-demand delivery company that was founded in 2015. The Barcelona-based tech startup that connects individuals to retailers and vendors, so the ordering of fast food, groceries, and goods can be done with just a few taps. With more than 30 million installs in 2021, Glovo claims to be one of the most downloaded delivery apps worldwide. Besides Spain, Glovo is present in over 26 countries, including Kenya, Poland, Portugal, Ghana, Nigeria, Uganda, Italy, Ukraine, Bulgaria, Peru, among others. Glovo counts more than 10,000 as its employees.
There are more than 10 million active daily users currently on the platform. The multi-category delivery app service promises deliveries in 30 minutes. You can shop from local supermarkets, pharmacies, restaurants, or florists. To get started with Glovo delivery, download the Glovo app for Android or iOS. After registering your account, you can input your address or set the app to use your current location. You can then select from one of the categories, whether restaurant, grocery, or pharmaceutical. Top restaurants highlighted on the homepage include McDonald’s, Pizza Hut, KFC, Burger King, Carrefour supermarkets, Subway, Papa John’s, and also Taco Bell. If ordering from a restaurant, you can access the menu and add an item to the cart. You can additionally customize your order and pass on instructions if needed.
Do note the discounts as well as the delivery charges revealed during checkout. For the order payment, you can use any major debit or credit card. Have a promo code? Apply the same throughout checkout. Besides ordering food or your groceries, you can also use the Glovo couriers for sending an item from your location to another. The delivery app automatically calculates the delivery costs according to the customer distance. You can also schedule your purchase for delivery at a set time. Note that disputes regarding the wrong item or product quality must be directly communicated to the establishment (seller). As for order cancellation, there might be a cancellation fee charged. It varies according to products. You can also cancel an item before the courier accepts your request and receive a full refund. If you need to change an order, simply contact your Glovo app courier and pass the instructions.
Are you a regular Glovo user? Subscribe to the Glovo Prime membership program to enjoy free deliveries for picked stores and exclusive promotions. You can cancel the delivery subscription anytime on your account. Glovo invites vehicle owners to register for being a Glovo courier. Once approved, you can extend your services at the hours most convenient for you. You earn on each order, and the price varies on your experience and ratings. You can sign up using the form on the official website. For queries or complaints on payment, delivery, or others, reach the Glovo customer support from within the app.