PennyMac Loan Services customer service Contacts

PennyMac Loan contacts

Find below the customer service details of PennyMac Loan Services, including phone number and email. Besides contact details, the page also offers a brief overview of the company.

Head Office contacts

PennyMac Loan Services, LLC

3043 Townsgate Rd, Suite 200

Westlake Village, CA 91361

United States

Customer Service

Phone: 888-870-6229 (general)

Phone: 866-545-9070 (loan payment)

Phone: 800-777-4001 (customer service)

Email: nil

About PennyMac Loan Services

PennyMac is a leading American mortgage lender and servicer established in 2008. The California-based company – officially operating as PennyMac Loan Services – employs more than 3,500. A subsidiary of PennyMac Financial Services, the mortgage lending company has offices in 14 locations and caters to more than 1.5 million American customers. Products include 15-year-old fixed-rate loans, 20-year-old fixed rate loans, 30-year-old fixed rate loans, FHA loans, VA loans, USDA loans, and jumbo loans.

Among the top 5 lenders in the US, PennyMac offers homebuyers affordable rates and quick approval for qualified borrowers. The conventional fixed rate mortgages are apparently lower than many government programs, which even require mortgage insurance. Homebuyers can choose a fixed-rate or adjustable-rate mortgage with a wide range of down payment options. Conventional loan purchasers can avoid mortgage insurance with a 20% down payment. Term options are flexible and can be used for many types of properties. If you already have a running mortgage, refinancing will help you save on the current payments. Customers will need an 80% LTV to avoid mortgage insurance.

To qualify for a conventional loan, homebuyers will need to show a good credit score, a minimum 3% down payment, cash reserves for at least cover two months, and proof of income. The conventional loan can be used to buy single-family homes, planned unit developments, 2 to 4 unit properties, and condominiums. There are tools available to calculate the interest rates and monthly payments. The Rates section on the website also has details on the rates and APR. Additionally, you can compare loan options online and pick the most convenient. If you have a question, you can request a callback and speak to PennyMac’s support.

Besides conventional loans, you have an FHA home loan, a mortgage insured by the Federal Housing Administration. The FHA loans are easier to qualify for and are more affordable with lower down payment requirements. If you are a US service member or veteran, the Department of Veterans Affairs VA Home Loan might be the best pick. VA home loans have no down payment, PMI, or upfront Mortgage Insurance Premium. Do you live in an area designed as rural by the United States Department of Agriculture? The USDA home loans offer no appraisal, debt to income ratio, or no maximum loan amount. For borrowers who are looking to purchase or refinance a high-value property, PennyMac offers jumbo loans. To secure a jumbo home loan, you will need good reserves and a high credit score.

New customers can apply for a loan right on the PennyMac website. If you are an existing customer, log in to your account to view statements and make payments. Customers can make payments by debit/credit card or bank account. Set auto payments to have your loan amount automatically debited from your bank account. You can also pay by mail and phone. For complaints or queries on branch locations, payment, cancellation, refund, career, or others, reach the PennyMac support.

Mortgage Options & Rates

Whether you’re a first-time homebuyer or even refinancing your home to save on monthly payments, PennyMac Loan Services has a mixture of mortgage products to suit your individual financial needs. Your mortgage options include:

  • Conventional loans. Low interest rates and no mortgage insurance needed if your down payment is at least 20%.
  • Jumbo loans. A non-conforming mortgage for purchase or refinance of high-value property.
  • FHA loans. Popular with first-time homebuyers who have less money to put down on a new house and also lack the credit history to qualify for a conventional loan.
  • VA loans. For military service members and their families. Finance up to 100% of the home’s value without having to pay a monthly mortgage insurance premium.
  • USDA loans. For borrowers who meet certain minimum income requirements and who live in designated “rural” areas.

Costco Member Discount

Since PennyMac is part of Costco’s mortgage lender marketplace, Costco members can qualify for a discount on loan origination fees. For Executive members, fees are capped at $350. For Gold Star and Business members, fees are capped at $650.

Customer Satisfaction

PennyMac does a fabulous job of being transparent by providing its current rates directly on its website, while other banks aren’t so keen on sharing that information.

PennyMac’s website includes a custom rate tool that lets you get precise and current quotes for both purchase and refinance loans. This feature saves you a good bit of time by giving accurate estimates for your purchase price, location and credit score. In contrast, other lenders will require your personal contact information in order to give you the same information over the phone.

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